We’re not just tech support

Along with your Dedicated Account Manager, our Customer Success team partners with you to create a unique roadmap with measurable success.

Cerkl Customer Success

24/7

Chatbot and phone support available

2+

Monthly webinars for updates and continuous learning

200+

Help Desk articles and customer resources

"I continue to be impressed by Cerkl’s thoughtful business model and the way their team supports us as communicators."

Shawna Young
Western Carolina University

We help build and broadcast your IC plan

Build your roadmap

We get to know how your team and organization operate to create a Broadcast custom implementation checklist and timeline. Your Implementation Project Manager is here to guide and help you through any bumps in the road.

track internal communications goals and initiatives

Integrate with existing solutions

Our Integration Engineers communicate directly with your IT leads to outline, build, test, communicate, and develop, meeting all of your business logic needs.

Team training and pilots

We’ll get your different admin levels up to speed with each functionality through a series of sessions. Together, we’ll select and set up an employee pilot group to gather feedback and run tests to iron out all of the wrinkles.

Success doesn’t end there

From quarterly Health Checks with your Dedicated Account Manager to expert deep-dives with our Data Science team, we’re always there to continue your success. No problem or question is too small.

Customer Resources

Inner Cerkl News

InnerCerkl News

Receive our exclusive partner newsletter with new webinars, events and updates.
Knowledge Base

Knowledge base

No questions are left unanswered - search through our updated guides and best practices.
Resource hub, employee resource hub, employee mobile app

InnerCerkl Network

A private LinkedIn network for our internal comms partners to discuss their best practices.
Developer needs

Developer needs

Full access to our REST-based API documentation and setup instructions.
status page

Status page

Stay updated with any known issues or updates of our services. Always be in the know.
Cerkl Chatbot

Chatbot

With our average response time at 2 minutes, we’re here to make your job easier.