NCSW is a great time to highlight how customer service provides the ultimate competitive advantage. Cerkl’s CS Team shares who they are and what they do.
Penny Swift
A wordsmith with a profound understanding of communication, the author of over 40 books and 10 study guides. Their journey spans investigative journalism, magazine features, non-fiction works, and digital publications, reflecting an unwavering dedication to the craft of conveying ideas.
Penny's latest article
7 Crucial Employee Retention Strategies in the Hospitality Industry
Employee retention strategies in hospitality industry sectors are vital. We are here to tell you why and how to successfully reverse the trend.
Employee Benefits Communication: How to Overcome Common Challenges
Benefits are good. But do your employees know what they’re getting? Our tips about employee benefits communication will ensure that yours do.
Conquering the Top 10 Internal Communication Challenges with Tactical Solutions
This series is built on learnings from the workshop around what is at the forefront of global internal communication challenges. Check it out!
30 Best Employee Experience Ideas to Retain Your Workforce
Employee experience ideas are imperative for employee retention. If you’re drawing a blank, relax and read on. We’ve got lots of EX ideas for you.
Gmail Analytics: How to Track and Analyze Email Traffic and CTR
It’s important to be able to track and analyze email traffic. Gmail analytics don’t exist. But there are workarounds as well as other more effective options.
Microsoft is Disabling Outlook COM and VSTO Add-Ins in 2024
Will the upcoming end of Outlook VSTO add-in and COM add-in Outlook extensions disrupt your organization? Don’t panic, you have options.
How to Use Outlook Email Tracking and Analytics
Do you know how to use Outlook email tracking? Learn everything you need to know about email tracking and Outlook analytics right here.
How to Recognize the Job Burnout Cycle and Help Your Employees
The job burnout cycle is known as a career killer that can easily spin out of control. We’re offering you proven strategies to break the cycle.
How to Use AI in Employee Engagement in 2024
More and more companies are using AI in employee engagement to improve impact. It’s a challenge to get it right. We’ve got you covered.
10 Secret Benefits of Conducting an Employee Engagement Survey
Consider the benefits of employee engagement survey initiatives. Done right, they can boost productivity and minimize turnover. Here’s how …
10 Reasons Why Employee Experience Is Important
Why is employee experience important? Do you know? No worries if you don’t. We’ve got you covered. But be aware it’s vitally important. Read on…
12 Employee Experience Best Practices for Satisfied Employees
Maximize EX by introducing as many employee experience best practices as you can. Learn about innovative techniques to create an immersive EX.
