NCSW is a great time to highlight how customer service provides the ultimate competitive advantage. Cerkl’s CS Team shares who they are and what they do.
Penny Swift
A wordsmith with a profound understanding of communication, the author of over 40 books and 10 study guides. Their journey spans investigative journalism, magazine features, non-fiction works, and digital publications, reflecting an unwavering dedication to the craft of conveying ideas.
Penny's latest article
20 Up-to-Date Employee Experience Statistics You Can Use in 2024
Employee experience statistics provide a mine of information about employees and your ROI. We’ve handpicked 20 to help you improve your strategies. Use them.
How to Maintain the Ongoing Success of an Internal Communication Campaign
Ongoing campaign socialization is a pivotal factor for maintaining a successful internal communication campaign. We explain why and how.
5 Key Employee Experience Trends Reshaping Workplaces in 2024
Employee experience trends can have a major impact on the success of internal communications. So, we’ve identified the top five 2024 trends for you.
Stakeholder Communication: Does One-Size Plan Fits All?
How important do you think stakeholder communication is? You might be surprised to find that it can be one of the most vital elements for the success of your business.
7 Best Practices for Effective Digital Employee Onboarding
Digital employee onboarding familiarizes new employees with their new working environment, company cultures, and job description. Here are tips to do it well.
Internal Audience: How to Engage and Manage Your Employees
Better internal audience management leads to superior audience targeting, improved employee engagement, and higher revenue. Did you know internal comms management is key?
How to Achieve Personalized Content Delivery at Scale
Personalized content delivery refers to the practice of tailoring online content to an individual’s interests and preferences. It involves using data on a person’s behavior, browsing history, demographics, and other factors to create a unique experience for each user.
13 Employee Newsletter Best Practices To Keep Your Employees Engaged
Do you know how important internal newsletters can be? We’re sharing some of the best employee newsletter best practices so you can add punch to yours.
Top 10 Employee Experience Examples from Real Companies
Our employee experience examples are proof that a positive employee experience improves productivity and performance. Read on for inspiration.
30 Innovative and Fun Employee Engagement Ideas
Engaged employees contribute to the success of any organization. Here are some great employee engagement ideas for you to try. They’re free and fun.
25 Internal Communications Metrics That Matter Most
Internal communications metrics are a vital component of any successful internal communications strategy. Here’s why they matter so much.
Workforce Experience and 6 Strategies to Improve It
You probably know all about the power of a good employee experience. But what about workforce experience? We’ve got the intel to keep you informed!