Internal Communications Blog

How to measure internal communications comes down to five questions every communicator should answer about their last send, from who received it to what to fix next.

When to use AI in internal communications comes down to one test: can you prove the message landed? A practitioner's guide to what to automate, keep human, and verify.

Native Microsoft Teams AI drafts and posts messages, but can't measure internal comms in Microsoft Teams. Here's where native ends and per-employee read tracking begins.

The best free employee newsletter tool isn't a trial in disguise. 7 forever-free internal newsletter tools for 2026, ranked honestly, with the gotchas named.

Microsoft Teams internal communications get a Copilot upgrade in 2026, but native AI hits hard limits for company-wide IC. Here is where Teams AI helps, where it breaks, and how to extend it.

The cross-channel read gap is the share of internal messages read on only one channel by employees with access to multiple. No public IC benchmark measures it. Here is the definition, why it matters in 2026, and what a cross-channel platform can see at scale.

A 4-stage internal communications measurement framework to benchmark your IC team, defend your numbers, and move from open rates to per-employee read attribution.

A practical guide to turning your internal comms metrics into a leadership-ready report — what to include, what to leave out, and how to frame the data so it actually moves the conversation forward.

Learn how to prove internal communications ROI with data leaders care about. Build a stronger comms investment case using reach, risk, productivity, retention, and cost-of-inaction data.

Your analytics are only useful if you act on them. Learn how to use open rates, click data, and segment performance to write sharper internal comms that actually land.

Learn what internal comms analytics should actually show you, such as open rates, click data, audience reach, and what Cerkl Foundations Insights gives you that Gmail and Outlook never can.

Go beyond open rates to measure what truly matters in internal communications. Learn how to track reach, engagement, action, and real business impact.

Use this Q1 internal comms report template to measure what matters beyond opens. Learn which metrics build credibility, save reporting time, and help leaders understand communication impact.

“All Employees” sounds simple until Gmail and Outlook limits, messy lists, and BCC risks start excluding people. Learn how to make inclusive sends more reliable, targeted, and repeatable.

Quarterly reporting for comms doesn’t need to be a slide marathon. Use this 15-minute scorecard to stop guessing, prove reach and impact, and show what to do next—powered by Foundations and Broadcast Insights.

Internal email is still the default channel, but most teams struggle with low engagement and inbox overload. This article reviews free internal email tools using clear criteria: ease of creation, segmentation, delivery controls, and analytics. The takeaway: choose a free tool that supports targeting and measurement, not just hitting send.

This article reviews communication tools used by remote teams, including chat, video, intranet, and email platforms. It clearly addresses a multi-channel technology ecosystem. The problem is not limited to email optimization. It aligns with omni-channel communication strategy.

This guide compares leading employee communication software platforms and explains what matters most as comms gets more complex. It emphasizes mass personalization, stronger segmentation, and analytics that link comms to productivity and outcomes. Use it to shortlist tools based on channels, targeting, and measurement depth. The bottom line: platform fit should match your workforce complexity, not just features.

This article outlines building an internal email strategy. The focus remains email-specific. The problem is optimizing internal email planning. It aligns with Foundations.

This article reframes internal email analytics to focus on metrics that matter for engagement and business outcomes. It discusses how to segment audiences, compare performance, and tie results to organizational goals. It guides communicators to move past surface metrics to insights that inform decisions. The focus remains on email measurement and improvement.